Refund policy

At PawMeow, we want you and your pets to love every item you purchase. If something isn't quite right, we’re here to help you return or exchange your order with ease.

30-Day Return Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unworn, unused, and in the same condition as received.

  • All original tags and packaging must be intact.

  • You must provide a valid receipt or proof of purchase.

How to Initiate a Return

  1. Contact Us: Send an email to support:pawmeow89@gmail.com with your order number and the reason for the return.

  2. Receive Instructions: Once your return is accepted, we will send you a pre-paid return shipping label along with detailed instructions on where and how to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or if you received the wrong product for your pet, contact us immediately at support⁚ pawmeow89@gmail.com. We will evaluate the issue and send a free replacement or issue a full refund right away.

Non-Returnable & Non-Refundable Items

For hygiene, safety, and operational reasons, certain items cannot be returned:

  • Perishable goods (such as pet food, perishable treats, or opened snacks).

  • Personal care items (such as opened shampoos, grooming products, or hygiene tools).

  • Customized or personalized products (such as custom-engraved pet tags).

  • Sale/Discounted items and Gift Cards.

Exchanges

The fastest way to exchange an item (e.g., getting a different size collar or bed) is to request a return for your current item. Once accepted, place a separate order for the new product directly on our website.

European Union Customers (14-Day Cooling-Off Period)

If merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is unused, in original packaging, and accompanied by proof of purchase.

Refund Process

  • Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Payout: If approved, your refund will be automatically processed to your original payment method within 10 business days.

  • Late Refunds: Please keep in mind that banks and credit card providers may take additional time to process and post the payment. If more than 15 business days have passed since your refund approval, please reach out to us at support: pawmeow89@gmail.com