Shipping policy

Thank you for visiting and shopping at PawMeow! We are committed to delivering your pet products safely and efficiently to your doorstep.

Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification email with a tracking number once your order has shipped.

2. Shipping Rates & Free Shipping

We offer worldwide shipping to ensure pet lovers everywhere can access our premium products!

FREE Shipping: We offer Free Standard Shipping on all orders over $50.00 USD.
Standard Shipping Fee: For orders under $50.00 USD, a flat standard shipping rate will be calculated and displayed at checkout before you complete your purchase.

3. Estimated Delivery Time

Since we ship internationally (including to the US, UK, and worldwide), our estimated delivery timeframes are as follows:

Standard Worldwide Delivery: 10 to 13 business days

Please note: Delivery times are estimates and start from the date of shipping, rather than the date of order. Delivery times can occasionally be impacted by factors beyond our control, such as customs delays, weather conditions, or local postal carrier delays.

4. Order Tracking

Once your order has shipped, you will receive an automated email containing a tracking number and a link to track your package in real-time.

If you have not received your tracking information within 5 business days of placing your order, please contact us with your order number.

5. Customs, Duties, and Taxes

PawMeow is not responsible for any customs fees, import duties, or taxes applied to your order upon arrival in your destination country. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Wrong Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, so there is always a very small window to correct an incorrect shipping address.

If you believe you have provided an incorrect shipping address, please contact us immediately at support:pawmeow89@gmail.com

7. Lost or Stolen Packages

PawMeow is not liable for lost or stolen packages that are confirmed as delivered by the carrier to the address provided for an order. Upon inquiry, PawMeow will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.